Refund Policy

At CMR Weddings, we understand the significance of your investment in finding your life partner through our platform. We strive to provide you with the best possible service and experience. However, we recognize that circumstances may arise where you may need to request a refund. This Refund Policy form the terms and conditions rule refunds for our services.

1. Eligibility for Refund:

Refunds are only applicable to specific circumstances and are subject to review by CMR Weddings.

Refunds will not be issued if the services have been fully rendered or if there has been a breach of our terms of service.

2. Circumstances Eligible for Refund:

Duplicate Payment: If you have inadvertently made duplicate payments for our services, we will refund the excess amount after verification.

Cancellation within Cooling-off Period: Users are entitled to a refund if they cancel their subscription within the cooling-off period of 7 days from the date of subscription, provided no communication has been made or services availed during this period.

Non-Delivery of Services: In cases where our services have not been delivered as promised due to technical errors or other issues from our end, users may be eligible for a refund.

Violation of Terms: If CMR Weddings determines that a user's account has been terminated due to a breach of our terms of service, any remaining subscription fees may be refunded at our discretion.

3. How to Request a Refund:

Users must submit a refund request through our customer support portal or by contacting our support team via email.

Refund requests must include relevant details such as the user's account information, reason for the refund, and any supporting documentation if applicable.

4. Refund Process:

Once a refund request is received, CMR Weddings will review the request and assess its eligibility based on our Refund Policy.

If the refund appeal is approved, the refund will be prepared within 30 days from the date of approval.

Refunds will be issued using the same payment method used for the original transaction unless otherwise specified by the user.

5. Refund Exceptions:

Change of Mind: Refunds will not be provided for simply changing your mind or if you are dissatisfied with the matchmaking results.

Expired Subscriptions: Refunds will not be issued for subscriptions that have expired naturally.

Third-Party Services: CMR Weddings is not responsible for refunds for any third-party services or products purchased through our platform. Users must contact the respective third-party service provider for refund requests.

Force Majeure: CMR Weddings shall not be liable to refund fees or any part thereof in the event of unforeseen circumstances beyond our control, including but not limited to natural disasters, wars, strikes, or acts of terrorism.

Contact Information

For any inquiries or assistance regarding refunds, users can contact our customer support team at info@cmrweddings.com.

Our customer support team is available to address refund-related concerns and provide guidance through the refund process.

7. Amendment of Refund Policy:

CMR Weddings reserves the right to amend this Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

Users are encouraged to review this Refund Policy periodically to stay informed about any updates or changes.

By using our services and submitting payments, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this Refund Policy.

Note: This Refund Policy is designed to provide clarity and transparency regarding our refund process. CMR Weddings reserves the right to exercise discretion in exceptional cases not explicitly covered by this policy.